FAQ'S
Do you ship to my country?
Yes, we ship worldwide.
How do I order on Astor and Eden?
Once you've located the item you want to buy, click the ADD TO CART button to add it to your shopping bag. To finish your order, proceed through the checkout process as directed.
Your order will not be placed unless you provide your payment information at the end of the checkout procedure. To complete your order, you may be requested to authenticate your identity using a multi-factor authentication process mandated by your bank.
Is it safe to order on Astor and Eden?
Yes, it is safe to order from Astor and Eden. When sending and receiving client data to our web server, we use industry-standard encryption mechanisms. To complete your order, you may be requested to authenticate your identity using a multi-factor authentication process mandated by your bank. At Astor and Eden, we value your privacy and will only reveal your personal information in accordance with our Privacy Policy.
What is Astor and Eden doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
Astor and Eden addressed GDPR compliance with a focus on consumer trust and confidence. Our work revolves around responsible personal data handling. To learn more about how Astor and Eden processes your personal data, please see our Privacy Policy and check back for periodic GDPR updates, including information on how you can exercise your personal data rights.
How will I know when my order has shipped?
Once your order has been dispatched you will be notified via e-mail.
Can I return my order?
If you haven't exceeded the time limit, you can return your order. For more information, please see our Returns & Refunds Page.
Where is my order?
We will keep you updated on the status of your order via email. You will receive an order confirmation after placing your item, as well as a shipment notification after it has been dispatched.
If you have not received an Order Confirmation email from your email provider, please check your spam/promotions folder. If you are still unable to find your confirmation email, please contact our staff and we will resend it to you.
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